FAQ's
Frequently asked questions
How do I know if I have a claim?
If you’ve used an energy broker to arrange your business energy contract, there’s a chance you may have been overcharged due to hidden commissions or mis-selling. We can assess your contract to determine if you’re eligible to make a claim.
How much does it cost to make a claim?
We operate on a no-win, no-fee basis, meaning there’s no upfront cost. We only charge a fee if we successfully recover compensation for your claim, ensuring there’s no financial risk for you.
How far back can I claim?
Claims can generally be made for energy contracts dating back up to 6 years. If you believe you’ve been mis-sold during this period, we can investigate and pursue compensation on your behalf.
What is the process for making a claim?
The process is simple and straightforward. Once you provide us with your energy contract details, we’ll review the agreement, determine if hidden commissions or mis-selling occurred, and handle the entire claims process for you.
Can my current energy contract be affected if I make a claim?
No, making a claim does not impact your current energy supply or contract. The process focuses on recovering any hidden commissions from past agreements, leaving your existing arrangements unaffected.
How much could I be owed?
The amount you could recover depends on the size of your contract and the level of hidden commission. On average, businesses can reclaim thousands of pounds, but every case is different.
What happens if I’m unsuccessful in claiming?
If your claim is unsuccessful, there is no fee. As we work on a no-win, no-fee basis, you won’t have to pay anything unless we recover compensation for you.
Why was I not told about the broker’s commission?
Energy brokers often do not fully disclose their commission because it is typically hidden within the unit rates. This lack of transparency can lead to businesses being unaware of how much they are actually paying their broker.